Terms and Conditions

TERMS OF SALE

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE.  THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 15 AND 16).  THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.  PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of https://sensorysupplement.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Sensory Supplements LLC (“Neuro Nourish®,” “we,” “our,” “us”), are governed by the policies, terms, and conditions set forth below.  Please read them carefully.  We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.  By accessing, using, or placing an order over the Website, you agree to the terms set forth herein.  If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION.  ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 17 OR IF YOU OPT-OUT.  PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 17 BELOW WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.

You can review the most current version of the Terms at any time on this page (https://sensorysupplement.com/terms-and-conditions/).  We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website.  It is your responsibility to check this page periodically for changes.  YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

TABLE OF CONTENTS

  1. WEBSITE USE
  2. PRIVACY & SECURITY DISCLOSURE
  3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
  4. PRODUCTS SOLD FOR PERSONAL USE ONLY
  5. NO MEDICAL ADVICE, AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
  6. MODIFICATIONS TO THE WEBSITE AND PRICES 
  7. PAYMENT
  8. ORDER PLACEMENT AND ACCEPTANCE
  9. SUBSCRIBE & SAVE PROGRAM
  10. SHIPPING
  11. DELIVERY CONFIRMATION
  12. MONEY BACK GUARANTEE 
  13. STANDARD RETURNS AND REFUNDS POLICY
  14. SOCIAL MEDIA
  15. DISCLAIMER OF WARRANTIES
  16. DISCLAIMER OF LIABILITIES
  17. DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
  18. INDEMNIFICATION
  19. THIRD-PARTY WEBSITES AND LINKS
  20. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
  21. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE
  22. ELECTRONIC COMMUNICATIONS
  23. AI COMMUNICATIONS AND DISCLAIMER
  24. ASSIGNMENT
  25. NO WAIVER
  26. SEVERABILITY
  27. TERMINATION
  28. ENTIRE AGREEMENT
  29. QUESTIONS OR ADDITIONAL INFORMATION 

 

TERMS OF SALE

 

  1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.  If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

  1. PRIVACY & SECURITY DISCLOSURE

Our privacy policy may be viewed at https://sensorysupplement.com/privacy-policy/.  The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.  

  1. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS 

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws.  You do not acquire any ownership or other rights by downloading or using the Website or any material on it. 

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose.  You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, abusive, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6)  harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.

Neuro Nourish® reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; (3) engage in any conduct that would otherwise harm any of Neuro Nourish’s rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. Neuro Nourish® may take any other actions necessary in this regard or seek any remedies permitted by law.

  1. PRODUCTS SOLD FOR PERSONAL USE ONLY 

You further agree that any products or services you purchase from Neuro Nourish® on or through the Website will be used for your personal, non-commercial use.  You agree that you will not resell, redistribute, modify, or export any product that you order from the Website.

  1. NO MEDICAL ADVICE AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the medical advice of a physician.  The statements made on this Website have not been evaluated by the Food and Drug Administration.  You should consult your physician before using any information provided by Neuro Nourish®. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing new exercises. Do not take this product if you are nursing or pregnant.

While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.  We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the appearance, colors, textures, or finishes of our products that appear on the Website.  What you see will depend on your monitor and computer equipment and we are unable to guarantee that the product images are an accurate representation of the actual merchandise.  Please refer to our Return Policy if you are unhappy with your purchase.

This Website may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website.  You agree that it is your responsibility to monitor changes to our Website. 

Neuro Nourish® does not make any guarantee that you, or your child, will accomplish your health and/or wellness goals.  Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

  1. MODIFICATIONS TO THE WEBSITE AND PRICES 

We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website.  Certain products or services may be available exclusively online through the Website.  These products or services may have limited quantities and are subject to refund, return or exchange only according to our Returns and Refund Policy.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.  Any offer for any product or service made on this Website is void where prohibited. 

  1. PAYMENT

All charges are in U.S. Dollars.  

By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.

We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired.  If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly.  Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information.  If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.

We are not responsible for any fees or charges that your bank or credit card issuer may apply.  If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement. 

  1. ORDER PLACEMENT AND ACCEPTANCE 

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order.  We reserve the right to accept or deny shipment to anyone for any reason.  Products are also subject to availability.  As there is a delay between the time when your order is place and the time when the order is accepted, the stock of that particular item may change.  In the event we deny your order or if any item becomes out of stock before we accept the order, we will notify you as soon as possible and you will receive a refund to your original form of payment.  You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service.  We reserve the right to require additional information before processing any order.

  1. SUBSCRIBE & SAVE PROGRAM

If you go to the Website to purchase a product, you may have the option of buying a product one time, or enrolling in our Subscribe & Save Program. If you purchase a subscription, it is automatically billed every thirty (30) days to the payment method you provided when you purchased the subscription until you cancel the subscription. We may use an account updater to automatically update your payment information in the event it changes, in which case, your renewal will be billed to the updated account information. If you wish to cancel your subscription, you may do so at any time; however, you must cancel your subscription forty-eight (48) hours prior to your next billing date in order to not receive your next scheduled order. You can cancel your subscription by accessing your account.  Your order confirmation E-mails also have links to your order. You can access your account and manage your subscription from there. You may also cancel your subscription by contacting Customer Support by email ([email protected]). 

  1. SHIPPING

Neuro Nourish® ships to addresses located in the United States. Orders generally ship within 2-3 business days of the time of placement.  Orders placed after 7:00 PM PT will be processed the next business day, excluding weekends and holidays.  Domestic orders typically arrive within 4-7 business days once processed and shipped, depending on where you are located. If a product is on back order and/or if we are experiencing high order volume, the shipping time may vary.  Once the item you ordered is back in stock, it will typically ship within 1-2 business days. Shipping charges will be calculated and displayed at checkout.  Neuro Nourish® is not responsible for these charges if they are applied and are your responsibility as the customer. 

Accurate shipping address and phone number are required.  We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information.  If you discover that you have made a mistake with your order after it has been submitted or wish to cancel your order after you placed it and before it has been shipped, please contact Customer Support immediately by email ([email protected]).  You must contact us as soon as possible in order to attempt to modify or cancel your pending order.  However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.  

  1. DELIVERY CONFIRMATION 

Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.

  1. MONEY BACK GUARANTEE  

Neuro Nourish® offers a 60 day “Notice A Difference” guarantee. If you don’t notice a difference in 60 days, we’ll give you back every penny of your investment for failing to amaze! We offer you this money back guarantee on your first order of any item, including the first order made through our Subscribe & Save program, within thirty (60) days from the date that you placed your order for a full refund according to the following terms.  The Money-Back Guarantee is only valid on your first order of an item purchased directly from sensorysupplement.com. Purchases that do not qualify for Neuro Nourish’s Money-Back Guarantee are subject to our Standard Return and Refund Policy. If you claim a refund during the first 60 days and later decide that you want to repurchase that product again, you will no longer be able to take advantage of this Money-Back Guarantee.   Please visit our Magic Return Center and enter your order# and email address associated with your order to initiate a return. If you cannot find your order using our Magic Return Center, please contact Customer Support by email ([email protected]) to request a refund. Products subject to this Money Back Guarantee must be returned unopened and sealed in their original packaging or, if opened, may be disposed of without the need to return unused product. 

Neuro Nourish® will refund the entire purchase price for all approved refunds less shipping and handling. Refunds will be issued to the same credit card or method of payment that was used to order the product.  Please allow 5-10 business days for us to process your request and post it to your account.  Timeframes may vary depending on your financial institution. 

If your products are damaged when they arrive, or are lost or stolen, you may use our Magic Return Center to request a replacement order and upon review and approval in accordance with our Returns and Refund Policy, we may replace some, all or none of your order, at our discretion. 

  1. STANDARD RETURN AND REFUND POLICY 

Neuro Nourish® wants you to be beyond satisfied with your experience with us so we have made returning products easy. (We call this Neuro Nourish® Magic Returns) If you are dissatisfied with our product, or if it arrives damaged, you may use our Magic Return Center to initiate a refund or replacement, and return unused products up to sixty (60) days from the date that you placed your order for a full refund, less shipping and handling costs, according to the following terms.  You may also return your product for store credit or a different product, at your request.

To obtain a refund, you must return any damaged portion of your order, your return must be approved, and the return must be received within sixty (60) days of the date your order was placed. Return shipping and handling costs will be deducted from the amount refunded.  You will not be refunded the cost to ship the products to you.

The following terms apply for all returned items: 

  • To initiate a refund, please visit our Magic Return Center and enter your order# and email address. If you cannot find your order, please contact Customer Support by email ([email protected]).  You may also initiate a return by calling our customer support line at 877-891-8229 or by replying to your order confirmation email.  You will be given a Return Merchandise Authorization (RMA) number and instructions to return the order for a full refund of the product price, less shipping and handling costs.  We will provide you with an Easy Returns QR code and instant shipping label by email.  Please send all items back to us using the label provided.
  • We cannot process or refund packages marked “Return to Sender.”
  • We will not accept the return unless the product is sealed in its original packaging.
  • Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
  • Send returns to the address provided along with your RMA number.  The RMA number must be clearly written on the package that you are sending back.  Our shipping department is NOT allowed to accept any packages without an RMA number.
  • Discounted items are final and cannot be returned.

Returned products must be sent to the following address:

Returns Department
Neuro Nourish
19655 E 35th Dr #100
Aurora, CO 80011, USA

RMA Number must be on the outside and you must include your original packing slip or the packing slip we generate using our Magic Return Center.

We are not responsible for lost or stolen items.  We recommend sending all returned items using some type of delivery confirmation system to ensure proper delivery. 

After the shipping department receives your return, please allow 5-10 business days for us to process your request and post it to your account.  Timeframes may vary depending on your financial institution.

  1. SOCIAL MEDIA

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may use (“Social Media Presence”). 

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use.  The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Neuro Nourish®, and we have no obligation to monitor or remove user comments.  If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

  1. DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.  WE DO NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIM THAT: (A) OUR PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (B) THE WEBSITE OR THE SERVER(S) THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

  1. DISCLAIMER OF LIABILITIES

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL NEURO NOURISH OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD-PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, REGARDLESS OF WHETHER NEURO NOURISH HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, FEES, COSTS, OR CLAIMS.  THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES.  THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGEDLY CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, OR OTHERWISE.  IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, NEURO NOURISH IS FOUND LIABLE UNDER ANY THEORY, NEURO NOURISH’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00.  THIS LIMITATION OF LIABILITY SHALL APPLY FOR ALL CLAIMS, REGARDLESS OF WHETHER NEURO NOURISH WAS AWARE OF OR ADVISED IN ADVANCE OF THE POSSIBILITY OF DAMAGES OR SUCH CLAIMS.  SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

  1. DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS ARBITRATION AND CLASS ACTION WAIVER PROVISION CAREFULLY.  IT REQUIRES YOU TO ARBITRATE DISPUTES WITH NEURO NOURISH ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE IN THE FUTURE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION.  YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY.  THE RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST.  YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS A PRIVATE ATTORNEY GENERAL.  YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. 

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.  HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES), AND MUST FOLLOW THE TERMS OF THESE CONDITIONS OF USE AS A COURT WOULD.

          a. General

Arbitration is a manner of resolving a “Claim” without filing a lawsuit.  “Claim” means any dispute between you, Neuro Nourish®, or any involved third-party relating to your account, your use of the Website, your relationship with Neuro Nourish®, these Terms, or the Privacy Policy.  This includes any and all claims that relate in any way to your use or attempted use of the products, and any act or omission by Neuro Nourish® or any third-party related to your use or attempted use of the products, and any communications from Neuro Nourish® or any third party on Neuro Nourish’s behalf.  You, Neuro Nourish®, or any involved third-party may pursue a Claim.  Neuro Nourish® agrees to final and binding confidential arbitration should it have any Claims against you.  Likewise, you agree to final and binding confidential arbitration should you have any Claims against Neuro Nourish®.  By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any Claims to final and binding confidential arbitration.  You further agree that all claims must be arbitrated on an individual basis and not on a class basis, only individual relief is available, and that claims of more than one customer cannot be arbitrated or consolidated with those of any other customer.  This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended.

Notwithstanding anything to the contrary herein, (a) a representative action for public injunctive relief pursuant to California’s Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.) and/or False Advertising Law (Cal. Bus. & Prof. Code § 17500 et seq.) must be arbitrated on a class basis, (b) in the event that the foregoing clause is deemed invalid or unenforceable, a representative action for public injunctive relief pursuant to California’s Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.) and/or False Advertising Law (Cal. Bus. & Prof. Code § 17500 et seq.) may be brought in the state or federal courts located in California on a class basis, and (c) any claims other than for public injunctive relief must be arbitrated on an individual, non-class basis as otherwise set forth in this section.

          b. Exceptions

Notwithstanding the foregoing, and as an exception to final and binding confidential arbitration, you and Neuro Nourish® both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis, including overdue account matters within the small claims court’s jurisdiction.  Neuro Nourish® will not demand arbitration in connection with any individual claim that you properly file and pursue in a small claims court, so long as the claim is and remains pending in that court. 

The following claims shall not be subject to final and binding arbitration and must be adjudicated only in the state or federal courts located in California: (i) an action by Neuro Nourish® relating to the infringement or validity of our proprietary rights, including without limitation, trademarks, service marks, trade dress, copyrights, trade secrets, or patents; or (ii) an action by Neuro Nourish® for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory, or other provisional relief, against you for breach or threatened breach of this Agreement.  You expressly agree to refrain from bringing or joining any claims that are excluded from final and binding arbitration pursuant to this subsection “b” in any representative or class-wide capacity, including but not limited to bringing or joining any claims in any class action or any class-wide arbitration.  Small claims matters may be filed in any small claims court with personal and subject matter jurisdiction over the parties.  For all other matters excluded from final and binding arbitration by this subsection “b,” the parties consent to exclusive jurisdiction and venue in the state and federal courts located in California, and forever waive any challenge to said courts’ jurisdiction and venue.

          c. Required Pre-Dispute Procedures

Before initiating any Claim against the other, you and we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information, and the proposed resolution.  You may send the written description of any dispute you have with us by certified mail to Sensory Supplements LLC, 9440 S Santa Monica Blvd, SUITE 301, Beverly Hills, CA 90210, Attn: Legal Department.  Neuro Nourish® will contact you by letter at the billing address you provided to us or at the email address you provided to us.  You agree to negotiate with Neuro Nourish® or its designated representative in good faith about your problem or dispute.  If for some reason the dispute is not resolved within 60 days after receipt of the written dispute, we agree to the dispute resolution provisions herein. 

          d. Commencing Arbitration

You and Neuro Nourish® agree to commence any arbitration proceeding within one (1) year after the Claim arises (the one-year period includes the required pre-dispute procedures set forth above) and that any arbitration proceeding commenced after one (1) year shall be forever barred.

          e. Arbitration Location

If the amount in controversy is $500 or less, then the arbitration may be conducted by telephone or by written submissions.  Otherwise, the arbitration shall be conducted in  Texas unless Neuro Nourish® otherwise agrees to arbitrate in another forum requested by you.

          f. Organization, Rules and the Arbitrator

We each agree that any and all Claims other than those exempted under subsection “b” above shall be submitted to final and binding confidential arbitration before a single arbitrator of the American Arbitration Association (“AAA”).  Either party may commence the arbitration process by submitting a written demand for arbitration with the AAA, and providing a copy to the other party, within the time period set forth in subsection “d” above.  The arbitrator shall be selected by agreement of the parties or, if the parties cannot agree, chosen in accordance with Rules of the AAA, Consumer Arbitration Rules, in effect at the time of submission of the demand for arbitration.  The AAA’s Rules are available at www.adr.org or by calling 1-800-778-7879.  The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms, the Privacy Policy, and this arbitration provision.  The arbitrator shall have the exclusive and sole authority to determine whether any dispute or Claim is arbitrable.  The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or Neuro Nourish®.

          g. Fees

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s Rules.

          f. Governing Law and Award

The arbitrator shall follow the substantive law of the State of Texas without regard to its conflicts of laws principles.  Any award rendered shall include a confidential written opinion and shall be final, subject to appeal under the FAA.  Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

          g. Enforceability

This provision survives termination of your account or relationship with Neuro Nourish®, bankruptcy, assignment, or transfer.  If the class action waiver is deemed unenforceable (i.e., unenforceability would allow arbitration to proceed as a class or representative action), then this entire arbitration provision shall be rendered null and void and shall not apply.  If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect.

          h. Miscellaneous

Failure or any delay in enforcing this arbitration provision in connection with any particular Claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims except all Claims must be brought within the 1 year limitation period set forth above.  This provision is the entire arbitration agreement between you and Neuro Nourish® and shall not be modified except in writing by Neuro Nourish®.

          i. Amendments

Neuro Nourish® reserves the right to amend this arbitration provision at any time.  Your continued use of the Website, purchase of a product on or through the Website, or use or attempted use of a Neuro Nourish® product, constitutes your consent to such changes.  Neuro Nourish®.

YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH BINDING, FINAL, AND CONFIDENTIAL ARBITRATION.  YOU HAVE THE RIGHT TO OPT-OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU PURCHASE, USE, OR ATTEMPT TO USE A PRODUCT PURCHASED ON OR THROUGH THE WEBSITE (WHICHEVER COMES FIRST) BY WRITING TO US VIA CERTIFIED MAIL AT SENSORY SUPPLEMENTS LLC, SUITE 300, THE TIMBER, 445 MARINE VIEW AVENUE, DEL MAR, CA 92014, ATTN:  LEGAL DEPARTMENT.  FOR YOUR OPT-OUT TO BE EFFECTIVE, YOU MUST SUBMIT A SIGNED WRITTEN NOTICE IDENTIFYING ANY PRODUCT YOU PURCHASED, USED OR ATTEMPTED TO USE WITHIN THE 30 DAYS AND THE DATE YOU FIRST PURCHASED, USED OR ATTEMPTED TO USE THE PRODUCT.  IF MORE THAN THIRTY (30) DAYS HAVE PASSED, YOU ARE NOT ELIGIBLE TO OPT OUT OF THIS PROVISION AND YOU MUST PURSUE YOUR CLAIM THROUGH BINDING ARBITRATION AS SET FORTH IN THIS AGREEMENT.

  1. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Neuro Nourish®, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to (1) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third-party.

  1. THIRD-PARTY WEBSITES AND LINKS

Our Website may include materials from third-parties or links to third-party websites.  We are not liable for any third-party materials or websites.  Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third-party. 

  1. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS 

Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, testimonials, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and we shall have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.  You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us.   Submissions represent the unique experience of the submitting customers, and do not necessarily reflect the experience that you may have using our products.  As noted in Section 5 above, your results will vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

Neuro Nourish® reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use.  Neuro Nourish® shall be under no obligation to use any, or any part of, any testimonial or product review submitted.  

  1. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE; INTELLECTUAL PROPERTY RIGHTS

              a.
    DMCA Notice

This Website maintains specific contact information provided below, including an email address, for notifications of claimed infringement regarding materials posted to this Website.  All notices should be addressed to the following contact person:

Notification of Claimed Infringement: 

Sensory Supplements LLC

Attn:  DMCA/Copyright Agent

9440 S Santa Monica Blvd, SUITE 301

Beverly Hills, CA 90210

Email: [email protected]

You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints.  If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed. 

In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or email address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf.  Failure to include all of the above-listed information may result in the delay of the processing of your complaint.

          b. Intellectual Property Rights, License

The audio and video materials, images, photographs, articles, opinions, and other text, graphics, illustrations, logos, depictions, layouts, compilations, designs, interfaces, digital downloads, software, data compilations and other content associated with the Website (the “Content”) are owned or licensed by and to or other authorized third parties and are protected by intellectual property, copyright, trademark, trade dress and other laws in the U.S. and in other countries. You must comply with all such laws and applicable copyright, trademark or other legal notices or restrictions. You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content. As between you and Neuro Nourish®, we will retain all right, title, and interest in and to the Website and the Content. No transfer of ownership to any portion of the Content shall be made as a result of any access you are granted. Except as expressly set forth in these Terms of Sale or expressly granted to you in writing by Neuro Nourish®, no rights are granted to you. You agree to abide by any and all additional copyright notices, information or restrictions contained in any part of the Website. The compilation of the Content on the Website is the exclusive property of Neuro Nourish®.

You are only permitted to access and view the Content for personal, non-commercial purposes in accordance with these Terms of Sale, and may not build a business or other enterprise utilizing any of the Content, whether for profit or not. Except as provided in these Terms of Sale or otherwise expressly authorized by us in writing, you may not (either directly or through the use of any software, device, internet site, web-based service or other means) download, stream capture, store in a database, archive or otherwise copy any part of the Website or Content; upload, sell, rent, lease, lend, broadcast, transmit or otherwise disseminate, distribute, display or perform any part of the Website or Content; license or sublicense any part of the Website or Content; or in any way exploit any part of the Website or Content. In addition, except as provided in this Terms of Sale or otherwise expressly authorized by us in writing, you are strictly prohibited from modifying Content; creating, distributing or advertising an index of any significant portion of the Content; or otherwise creating derivative works or materials that otherwise are derived from or based in any way on the Content, including mash-ups and similar videos, montages, translations, desktop themes, fonts, icons, wallpaper, greeting cards, and merchandise. This prohibition from creating derivative works is applicable even if you intend to give away the derivative material free of charge.

          c. Copyright

The copyright in all materials provided on the Website is owned by Sensory Supplements LLC or its affiliate(s). Except as stated herein, none of the material contained in the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Neuro Nourish®. Permission is hereby granted to view, copy, print and download the materials on the Website for personal, noncommercial use only, provided such materials are used solely for informational purposes, and all copies, or portions thereof, include this copyright notice. Neuro Nourish® may revoke any of the foregoing rights at any time. You may not, without Neuro Nourish’s prior written consent, “mirror” any material contained on the Website on any other server. Upon termination of any rights extended hereunder, you must immediately destroy any downloaded and printed materials obtained from any Website. Any unauthorized use of any material contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

          d. Trademarks

The trademarks, service marks and logos (“Trademarks”) used and displayed on the Website are registered or unregistered Trademarks of Neuro Nourish®. Neuro Nourish® is a registered trademark with the USPTO, Serial Number   98328463. Nothing on the Website shall be construed as granting, by implication, estoppel or otherwise any license or right to use any Trademark displayed on the Website without the prior written consent of the Trademark owner. The name of Neuro Nourish® or any Trademark may not be used in any way including in any advertising or publicity pertaining to distribution of materials on the Website without the prior written consent of Neuro Nourish®. Neuro Nourish® prohibits the use of any Neuro Nourish® logo and Trademark as a “hot” link to any web site unless establishment of such link is approved in advance by Neuro Nourish® in writing.

  1. ELECTRONIC COMMUNICATIONS 

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.  

  1. AI COMMUNICATIONS AND DISCLAIMER

By accessing or using the Website, or by purchasing any products from Sensory Supplements LLC, you acknowledge and agree that we may use artificial intelligence (AI) chatbots, virtual assistants, or other AI-powered tools (collectively, “AI Communications”) to provide customer support, answer inquiries, or communicate with you regarding our products and services. You consent to receiving AI Communications from us and agree to hold Sensory Supplements LLC and its affiliates, officers, directors, employees, agents, and representatives harmless from any and all liability, claims, demands, damages, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or in any way connected with the AI Communications you receive.

You acknowledge and understand that AI Communications are generated by third-party software and are not under the direct control of Sensory Supplements LLC. The content, accuracy, and opinions expressed in AI Communications are solely the product of the AI software and do not necessarily reflect the views or opinions of Sensory Supplements LLC. Sensory Supplements LLC makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, timeliness, completeness, or suitability of any AI Communications.

AI Communications are provided for informational and educational purposes only and are not intended as a substitute for professional medical advice, diagnosis, treatment, or prevention of any disease or health condition. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or your health and prior to using any nutritional supplement.

By using the Website or purchasing any products from Sensory Supplements LLC, you acknowledge that you have read, understood, and agree to this AI Communications and Disclaimer policy. If you do not agree with this policy, please do not use the Website or purchase any products from Sensory Supplements LLC.

  1. ASSIGNMENT 

You may not assign any of your rights under these Terms, and any such attempt will be null and void.  Neuro Nourish® and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Neuro Nourish’s business is transferred to another entity by way of merger, sale of its assets or otherwise. 

  1. NO WAIVER 

No waiver by Neuro Nourish® of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Neuro Nourish® to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

  1. SEVERABILITY 

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.  Such determination shall not affect the validity and enforceability of any other remaining provisions.

  1. TERMINATION

In the event that we terminate this Agreement, Sections 2-5, 14-18, 20-28, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.

  1. ENTIRE AGREEMENT 

These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and Neuro Nourish®, and supersedes and replaces any prior or contemporaneous agreements.  Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

  1. QUESTIONS OR ADDITIONAL INFORMATION 

If you purchased a product or service through the Website, please contact Customer Support by phone or email. 

Sensory Supplements LLC

9440 S Santa Monica Blvd. SUITE 301

Beverly Hills CA, 90210

Phone: 1(877) 891-8229

Email: [email protected]